These Terms of Service (“Terms”) govern all services provided by UNLAYR (“Company”, “we”, “our”, “us”) to the customer (“Client”, “you”, “your”).

By booking a service with UNLAYR, you agree to the terms below.

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1. Nature of Service

UNLAYR provides doorstep automotive surface protection services, including but not limited to:

• Paint Protection Film (PPF) installation

• Car detailing (interior & exterior)

• Surface correction (polishing, compounding)

• Interior protection film applications

Services are performed at the client’s location or at a designated UNLAYR workspace.

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2. PPF Product Grades & Warranty

UNLAYR offers multiple PPF grades, which differ in film technology, durability, and warranty period.

Package Type           Film Grade           Warranty Coverage

Essential               Standard TPU Film           5 Years

Core                    Upgraded TPU Film           7 Years

Titanium                Premium TPU Film          10 Years

Important:

• Warranty duration corresponds to both film quality and manufacturer-backed coverage, not warranty alone.

• Higher warranty packages include better clarity, self-healing capability, and resistance to yellowing & stains.

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3. Warranty Coverage Includes

The PPF warranty covers:

• Yellowing (non-chemical cause)

• Cracking

• Bubbling not caused by impact

• Peeling due to adhesive failure

• Manufacturing defects

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4. Warranty Does NOT Cover

Warranty is void in cases of:

• Accidents, collisions, or stone impact damage

• Scratches caused by sharp objects or negligence

• Damage from harsh chemicals, acids, or improper washing

• Pressure washing too close to film edges

• Rust, repaint areas, or poorly repaired panels

• Tampering or removal by non-UNLAYR personnel

• Natural disasters or extreme environmental damage

PPF is a sacrificial protection layer, not scratch-proof armor.

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5. Vehicle Condition Disclaimer

Client acknowledges:

• PPF is installed on the existing paint condition.

• Pre-existing scratches, repaint areas, swirl marks, or dents may still be visible.

• Film may highlight deep paint defects.

• Panels previously repainted may have higher removal risk.

UNLAYR is not liable for paint lifting on previously repainted or weak surfaces.

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6. Doorstep Service Requirements

Client must provide:

• Adequate working space around vehicle

• Stable power supply

• Covered or shaded area (preferred)

• Protection from dust, rain, and wind

If conditions are unsuitable, UNLAYR may reschedule or move the vehicle to a facility.

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7. Curing & Post-Installation Care

After installation:

• Do not wash the car for 5–7 days

• Avoid high-pressure washing on edges

• Minor bubbles/haze during curing is normal

• Full curing may take 7–21 days

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8. Payment Terms

• Advance booking amount may be required

• Balance due immediately after service completion

• Prices vary based on vehicle size, complexity, and film grade

• Additional charges apply for heavily damaged paint correction

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9. Appointment & Cancellation

• Rescheduling must be done at least 24 hours prior

• Last-minute cancellations may result in advance forfeiture

• Delays due to weather or environment may require rescheduling

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10. Liability Limitation

UNLAYR’s liability is limited to:

• Repair or replacement of defective film

• Maximum liability not exceeding the invoice value

We are not responsible for:

• Indirect or consequential losses

• Vehicle downtime

• Personal belongings left in the vehicle

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11. Film Removal

• Removal must be done by trained professionals

• UNLAYR is not responsible for damage caused by third-party removal

• Removal from repainted panels carries inherent risk

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12. Media Usage

UNLAYR may photograph or video record the vehicle for:

• Marketing

• Social media

• Portfolio use

(Clients may opt out in writing.)

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13. Dispute Resolution

All disputes shall be subject to jurisdiction in Gurgaon, Haryana, India.

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14. Acceptance

Booking or allowing service commencement confirms that the client:

✔ Understands PPF is protective, not damage-proof
✔ Accepts film grade & warranty structure
✔ Agrees to all terms stated above